TERMS OF PURCHASE & DELIVERY

Delivery
Please see below for the delivery terms applicable to our different markets.

Sweden
We deliver products within Sweden using Postnord, Budbee, Instabox or Early bird.

Finland
For deliveries to Finland, we use Postnord or Budbee.

Denmark
For deliveries to Denmark, we use Postnord or Budbee.

Norway
For deliveries to Norway, we use Bring, Posten Norge and Instabox.

Åland, Estonia, Latvia, Lithuania, Luxembourg, Poland, Germany, Belgium, the Netherlands, France, Slovakia, Slovenia, the Czech Republic, Austria, Spain & Portugal
For deliveries to Åland, Estonia, Latvia, Lithuania, Luxembourg, Poland, Germany, Belgium, the Netherlands, France, Slovakia, Slovenia, the Czech Republic, Austria, Spain & Portugal, we use DHL Express and Postnord Service Point.

Italy, Malta, Croatia, Bulgaria, Cyprus, Greece, Romania & Hungary.
For deliveries to Italy, Malta, Croatia, Bulgaria, Cyprus, Greece, Romania & Hungary, we use DHL Express.

Postnord Service Point (Pickup Point)

Your order is normally packed and dispatched within 1–2 days, with exceptions during periods of high demand. Orders placed on public holidays are normally dispatched on the next business day. Standard delivery time is 2–5 days. Your parcel can be collected from your nearest pickup point. Smaller parcels, such as sheet masks, are sent in padded envelopes and may be delivered directly to your mailbox.

If you provide your mobile phone number at checkout, you will receive an SMS notification when your parcel has arrived at the pickup point.

Postnord Parcel Locker

Nordic Swan Ecolabel-certified delivery to a parcel locker near you. To receive your parcel, you need to download the Postnord app, verify your identity using BankID and then open the locker via Bluetooth.
You can easily track your delivery through the Postnord app, available for download from your usual app store.
If your parcel does not fit in the parcel locker, it will instead be delivered to your nearest pickup point at no additional cost. Parcel lockers are accessible 24 hours a day, all year round.

Budbee (Home Delivery)

Evening home delivery between 17:00–22:00 on weekdays. Standard delivery time is 2–3 business days. If your postal code is within the selected delivery area, Budbee will appear as a shipping option. By selecting this delivery option, you agree that your parcel may be delivered to your door if it does not fit in your mailbox. Please note that by choosing this shipping option, you as the customer are responsible for receiving your parcel. If the courier leaves the parcel when you are not at home, for example, neither we nor the courier are responsible for any theft or loss of the parcel.

During the winter months, if you choose home delivery, it is especially important that you bring your parcel indoors as soon as possible after delivery. If the parcel is left outdoors for an extended period, there is a risk that the products may freeze. We recommend keeping track of your delivery notifications and ensuring that your parcel can be received immediately.

Instabox Light

Delivery to a parcel locker near you. Once your order has been dispatched from our warehouse, Instabox will communicate the estimated delivery time and assigned locker via email or through the app for customers who use it. As a customer, you can always change your selected locker for a small fee via the tracking link or app.

Instabox Flex

Delivery to your preferred parcel locker. Once your order has been dispatched from our warehouse, Instabox will communicate the estimated delivery time via email or through the app for customers who use it.

Early bird

Nordic Swan Ecolabel-certified home delivery directly to your mailbox. Fast, trackable delivery, available in as little as 12 hours for certain postal codes where we offer Express delivery. See the available delivery options for your postal code at checkout.

DHL Express

Delivery within 1–2 business days.

Please note during winter: During periods of below-freezing temperatures, we recommend bringing your parcel indoors immediately after delivery, especially for home deliveries where the parcel may be left by your mailbox or outside your door.

Returns

We comply with the Swedish Distance Contracts Act, which means you have the right to return ordered products without providing a reason. You have a 14-day right of withdrawal from the date you receive your products. During this period, you may return your skincare products and receive a refund. Always contact GLOWiD's customer service at info@glowid.se before making a return, and we will send you a return label to print. You may return the products in the same packaging they arrived in, provided that the packaging is intact.

For returns with Budbee or Instabox, you can easily register your return through their app.

For returns with Budbee or Instabox, you can easily register your return through their app.

Click the 'Book Return' button.
Pack the products securely, ensuring that all products are in their original packaging and that all products are unused and unopened. You do not need to print a shipping label, as Budbee will take care of this for you.
Schedule a convenient time for pickup or return via a parcel locker.
You will then receive notifications in the app or via SMS to keep you updated on your return.

You can always track the driver in real time using their tracking map.

The products must be unopened and must not be damaged or destroyed. This also applies to the packaging. If the products are damaged or used, you will not receive a refund. Skincare and haircare products must be returned in their original boxes, which must be undamaged.

Complaints

We strive to ensure that all our customers are always satisfied with their purchases. If you have experienced a reaction to a product or received a defective item, please contact us as soon as possible to initiate a complaint.

How to submit a complaint:

Send us an email at info@glowid.se and include your order number.
Describe your issue, including which product it concerns and what the problem is.
If possible, attach photos that clearly show the issue.

In most cases, we will ask you to return the product so that we can investigate the issue further and raise it with our supplier. We will then either send you a replacement product or issue a refund.

Gift with Purchase. If you receive a free gift with your purchase, this product must also be returned in the event of a return.

If the gift is not returned, we reserve the right to deduct the value of the gift from your order refund.

Please note that only one gift per purchase applies, and the required order value must be met to qualify for the gift.

Offers

When returning a purchase where a promotional offer has been used, such as "Buy 1 Get 1", all products included in the promotion must be returned. This means that the product received at no additional cost as part of the promotion must also be included in the return in order to receive a full refund.

If only part of the promotional bundle is returned, we reserve the right to adjust the refund amount based on the regular price of the product that is kept.

Gift Cards
Gift cards purchased from our online store are valid for 24 months from the date of purchase.
The expiration date is stated on the gift card. Gift cards can be used as payment for products in our online store and cannot be redeemed for cash.
Any remaining balance after the expiration date will be forfeited.

Customer Data

We store the following personal data about our customers:

Customers: First Name, Last Name, Company/Organization, Email Address, Personal Identity Number/Company Registration Number, VAT Number, Address, Postal Code, City, Country, Phone Number.

Orders: IP Address, Email Address, Personal Identity Number/Company Registration Number, VAT Number, Address, Company, First Name, Last Name, Address, Postal Code, City, Phone Number.

As a customer, you may request access to, correction of, or deletion of this information at any time.